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PAYMENT AND REFUND POLICY FOR INDIVIDUAL CARE SEEKERS.
Individual Care Seekers are obligated to pay for the service of the Site, unless specifically notified otherwise. Care Seekers that sign up agree to pay Iseniornet.com all charges at the prices then in effect for any use of the Site. In addition, Care Seekers authorize Iseniornet.com to charge their chosen payment provider for use of the Site. Iseniornet.com reserves the right to correct any errors or mistakes that it makes even if it has already requested or received payment.

Iseniornet.com may offer limited-time free trial subscriptions to Care Seekers from time-to-time. Care Seekers who sign up for Iseniornet.com on a free trial basis may have limited access to the features of the Site. If a Care Seeker continues their subscription after the end of the free trial period, the Care Seeker will be charged the price then in effect for a monthly subscription to the Service. To avoid being charged for the service of the Site, a Care Seeker with a free trial subscription must cancel their subscription prior to the end of the free trial period.

The subscriptions of Care Seekers will be automatically extended for successive renewal periods of the same duration as the subscription term originally selected, at the then-current non-promotional subscription rate, unless specifically notified otherwise. To cancel your subscription, contact Iseniornet.com Member Care or edit your account settings. If you cancel your subscription, you may use your subscription until the end of your then-current subscription term; your subscription will not be renewed after your then-current term expires.

No refunds or credits will be provided for account cancellation requests received after the account has been billed. At Iseniornet.com's sole discretion, refunds or credits may be granted in extenuating circumstances or to correct any errors made by Iseniornet.com.

PAYMENT AND REFUND POLICY FOR COMPANY/AGENCY CARE SEEKERS.
Iseniornet.com may provide certain types of company or agency Care Seekers ("Company Recruiters") with the option to post jobs ("Company Job Postings") on the Site for open employment positions. Individual Care Providers may choose to respond to Company Job Postings by uploading a resume and applying for the posted job. Company Job Postings must represent open positions for W-2 or 1099 employees and must contain sufficient detail to clearly convey the nature and requirements of the job opportunity.

In exchange for posting one or more Company Job Postings, Company Recruiters agree to pay Iseniornet.com the applicable then-current fees for Company Job Postings, which are published on the Site and/or stated in a purchase order with Iseniornet.com.

No refunds or credits will be provided for Company Job Posting cancellation requests received after the account has been billed. At Iseniornet.com's sole discretion, refunds or credits may be granted in extenuating circumstances or to correct any errors made by Iseniornet.com.

PAYMENT AND REFUND POLICY FOR INDIVIDUAL CARE PROVIDERS.
The basic services of Iseniornet.com are free for individual Care Providers (though some premium services are offered for a fee).

Individual Care Providers have the option of enrolling in the Featured Caregiver program. Individual Care Providers that enroll in this program are obligated to pay for the service of this program, unless specifically notified otherwise. The services of Featured Caregiver program include a more prominent listing on the Site, priority notification of new jobs, and a background check. A background check will only be included as part of the Featured Caregiver program if the Care Provider does not have a background check on file or if an existing background check on file is older than 1 year. Refunds or credits for existing background checks will not be granted to Care Providers that enroll in the Featured Caregiver program. Care Providers that enroll in this program agree to pay Iseniornet.com all charges at the prices then in effect for the Featured Caregiver program. In addition, Care Providers participating in the Featured Caregiver program authorize Iseniornet.com to charge their chosen payment provider for participation in the program. Iseniornet.com reserves the right to correct any errors or mistakes that it makes even if it has already requested or received payment. The subscriptions of Individual Care Providers that enroll in the Featured Caregiver program will be automatically extended for successive renewal periods of the same duration as the original subscription term, at the then-current non-promotional subscription rate. To cancel your subscription in the Featured Caregiver program, contact Iseniornet.com Member Care or edit your account settings.

No refunds or credits will be provided to Care Providers for subscription or program cancellation requests received after the account has been billed. At Iseniornet.com's sole discretion, refunds or credits may be granted in extenuating circumstances or to correct any errors made by Iseniornet.com.

PAYMENT AND REFUND POLICY FOR COMPANY/AGENCY CARE PROVIDERS.
Companies and agencies that sign up as Care Providers are obligated to pay for the service of the Site, unless specifically notified otherwise. Such Care Providers agree to pay Iseniornet.com all charges at the prices then in effect for any use of the Site. In addition, these Care Providers authorize Iseniornet.com to charge their chosen payment provider for use of the Site. Iseniornet.com reserves the right to correct any errors or mistakes that it makes even if it has already requested or received payment. The subscriptions of companies and agencies that sign up as Care Providers will be automatically extended for successive renewal periods of the same duration as the subscription term originally selected, at the then-current non-promotional subscription rate. To cancel your subscription, contact Iseniornet.com Member Care or edit your account settings.

No refunds or credits will be provided to Care Providers for subscription or program cancellation requests received after the account has been billed. At Iseniornet.com's sole discretion, refunds or credits may be granted in extenuating circumstances or to correct any errors made by Iseniornet.com.

LEAD REFERRAL PROGRAM FOR COMPANY/AGENCY CARE PROVIDERS.
Iseniornet.com may provide certain types of company or agency Care Providers with the option to receive sales leads ("Leads") from Care Seekers who review the Care Provider's profile and request more information about their services via the Site. Iseniornet.com will send Leads by e-mail to Care Providers who participate in this program ("Lead Program Participants"). Each Lead will contain contact information for the Care Seeker as well as details of their care needs.

Monthly Lead Cap: Upon enrollment, the Lead Program Participant specifies the maximum number of Leads they would like to receive each calendar month ("Monthly Lead Cap"). The Lead Program Participant may change their Monthly Lead Cap at any time and the new maximum will go into effect within one (1) business day. If the Monthly Lead Cap is lowered to a level below the number of Leads already received in the current month, Lead transmission will be paused for the remainder of the current month and the new Monthly Lead Cap will take effect in the following month. The Lead Program Participant may pause or cancel their participation in the Lead Referral Program at any time, but will remain responsible for payment for any Leads sent to them prior to the pausing or cancellation.

Fees: At the end of each calendar month, Iseniornet.com will charge the Lead Program Participant for each Lead that was emailed to them during that month. The price per Lead ("Lead Fee") will be the amount specified upon program enrollment, unless Iseniornet.com has provided the Lead Program Participant with notification of a change to the Lead Fee. Iseniornet.com will provide at least thirty (30) days notice to the Lead Program Participant before any Lead Fee change goes into effect. All Fees shall be charged to the Lead Program Participant via the credit card provided upon enrollment or such other credit card as may be requested by Lead Program Participant to be charged from time to time. No fees will be charged for the display of the Lead Program Participant's profile on the Site.

Provider Responsibility: Iseniornet.com is not responsible for any failure of the Lead Program Participant to receive Leads due to spam filters, address-book filters, filters imposed by internet service providers, or failure on the part of the Lead Program Participant's email servers or internet service provider to deliver the Leads. Lead Program Participants agree to make best efforts to respond to Leads within two (2) business days. The Lead Program Participant shall contact the Care Seeker and use their contact information only for purposes directly related to their information request. The Lead Program Participant may not add a Care Seeker's email address from a Lead to any on-going email communication subscription without first obtaining an independent opt-in request from the Care Seeker. The Lead Program Participant may not use the Lead for purposes of cross-selling other products or services not sold by the Lead Program Participant.

Credit Procedure: At Iseniornet.com's sole discretion, the Lead Program Participant's account may be credited for a previously charged Lead Fee if both the phone number and email address provided by the Care Seeker for the Lead are invalid. In order to be eligible to receive a credit, the Lead Program Participant's account with Iseniornet.com must be current (i.e. no "past due" balances), and the Lead Program Participant must request a credit within ten (10) calendar days of the date the Lead was sent, using the process specified upon enrollment, or otherwise updated and communicated to the Lead Program Participant by Iseniornet.com. Iseniornet.com will send the Lead Program Participant an e-mail with the result of the credit request investigation within five (5) business days of receiving the credit request. Iseniornet.com reserves the right to contact the Care Seeker who submitted the information request and, if it determines that the Lead satisfies the credit criteria listed above, will credit the Lead Program Participant's account. Requests for credit that are submitted during the month in which the Lead was generated, and that are approved for credit by Iseniornet.com during that month, will be processed immediately and the Lead Program Participant will not be charged. Requests for credit that are submitted after the month in which the Lead was generated, and that are approved by Iseniornet.com, will be credited against the following month's charges. If the credit amount exceeds the following month's charges, the credit balance will be carried over to future months until the full amount has been credited.
 


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